Terms & Conditions

All sales will be limited to the terms and conditions contained herein. An objection by Buyer to any of the terms contained herein shall be deemed to have been waived if we do not receive the objection in writing within 2 days of receipt of invoice or acknowledgement or before part of the merchandise or services is accepted by Buyer, whichever may occur first.


By submitting a Purchase Order to SGT Banners, customer agrees that the transaction will be bound by the terms and conditions listed within this Website and cannot be superseded by any terms, conditions or provisions contained in customer’s purchase order and/or vendor’s agreement.


INTENDED USE OF PRODUCTS:

The products offered within this Website, catalogues or any marketing materials are intended for the general use of consumers of all ages and are not primarily intended for children 12 years of age or younger.


STATEMENT OF LIMITED LIABILITY:

SGT Banners makes no warranties whether expressed or implied including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose or non-infringement. In no event shall SGT Banners be liable for any incidental, indirect, special, punitive or consequential damages of any kind including, but not limited to, lost revenue or profits regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if Seller has been advised of the possibility of such damages. In no event shall the maximum liability of the Seller exceed the product price collected by Seller. Terms inconsistent with those stated herein which may appear on Customer’s formal order will not be binding to SGT Banners.


GUARANTEE:

SGT Banners has been serving this industry for over 12 years with reliable, high- quality products and we are dedicated to customer satisfaction.  All merchandise manufactured by SGT Banners is inspected before shipment and is unconditionally guaranteed to be free from defects of material and workmanship for a period of thirty (7) days.

Seller’s obligations of merchandise deemed as defective and which are returned to factory freight prepaid within (7) days of the date of shipping, is limited to a refund, repair or replacement of merchandise at Seller’s discretion, without any further obligation or liability on the part of the Seller. Additionally, Seller makes no warranty expressed or implied against damage of vehicle surfaces or loss of product, as Factory has no control over how products are cared for, altered, stored, installed and/or used, or the surface for which the products are applied. Failure to provide SGT Banners with notice of any claim within thirty (7) days from the date of shipping and failure to return such products within thirty (7) days or if any changes or alterations made to product shall constitute a waiver of all such claims in respect to such products.


RETURNS:

SGT Banners stands behind our products 100% and will make good on any products proven defective in materials and workmanship. SGT Banners must be notified of all damaged orders or discrepancies within 7 days of order receipt. For a quicker response, detailed photographs showing different angles are recommended along with an explanation of what photographs are showing. Any changes or alterations of any kind to the products or hardware will void any warranties.

All returns must be authorised in advance by the factory within 7 days of receipt of goods.  Buyer must pre pay all freight costs on authorised returned goods. Any returns not authorised by factory will be refused and returned to sender at buyer’s expense. No returns will be accepted for custom imprinted, special orders, non-stock and some unprinted merchandise unless it is determined by the factory to be defective. Returns on unprinted merchandise and stock items are subject to a 15% restocking fee. No replacement, discount or credit will be issued for merchandise which is unavailable for return to SGT Banners.


GOVERNING LAW:

By placing a purchase order with SGT Banners, buyer agrees that all transactions shall be governed and construed according to the laws of the Australian Government.


TERMS:

New accounts must submit by approved by SGT Banners. Customers may qualify for 30 day open accounts.  Please contact your customer service representative or visit www.www.sgtbanners.com.au for a credit application.  Until credit has been established, payment is required at the time the order is placed.  Payments may be made using EFT transfer, check by phone,check, money order or by credit card.  We accept Visa, Master Card and American Express. Please note that production will not begin nor will stock be reserved for an order until payment is received in full and/or account is current. Some checks may require a waiting period.  A service charge of $50.00 will be charged on all return checks. If you are not sure your company has credit terms, please contact your customer service representative.


Credit accounts are net 30 days. Terms are from the date of the invoice which is the same day of shipment.  Customers with approved credit terms of Net 30 who wish to pay by credit card must do so at the time the order is placed. Once orders are billed Net 30 and customer wants to pay invoice by credit card, a processing fee of 2% will be added to the order.

Past due invoices are subject to a finance charge of 1.5% per month or maximum allowed by law.  Any account not kept current will be returned to prepay terms. Customers with accounts requiring collections will be liable for all associated costs including legal fees.

SGT Banners reserve the right to revoke credit terms at our discretion and to bill end client direct if invoices are over 90 days past due. Any unused credits on accounts of 12 months or older will be written off and are not refundable.


GENERAL INFORMATION:


How to order:

All orders must be faxed, mailed or emailed (trade@australianflagmakers.com.au).  Phone orders & verbal modifications are not accepted.  Emailed orders must include PO# in the subject line.


Production Time:

Standard production time appears in the product information provided for each item.  


Production time begins the next working day after the order is “Production Ready”.  Production Ready means:

• All order information is complete and all issues have been resolved.

• Vector artwork has been received and approved by SGT Banners. See artwork requirements at

• All proofs have been approved and returned to SGT Banners.

• Approved credit has been established or Prepayment received.

• Rush production is available on most products.  Contact Customer service for pricing and details.


Acknowledgments/Proofs:

All orders are acknowledged by fax or email within 24 hours and followed up with a Digital Proof within 1-2 business days.  To ensure that you receive your acknowledgement and proof in a timely manner, please provide your email address on your purchase order.  If you do not receive your Digital Proof within 48 hours, please contact factory.  Upon receipt of your proof, please review all information carefully.  It is customer’s responsibility to contact factory immediately with any discrepancies. By submitting a purchase order, you agree to all the terms and conditions set forth by SGT Banners which supersedes those submitted by the customer.


Cancellations or changes:

All orders are considered firm and cannot be cancelled without written approval from SGT Banners.  If cancellation is necessary, all costs associated with the work performed to date of acknowledged cancellation will be invoiced. All changes to an order must be requested in writing. Any change to an order once approved or in production, will be billed for work completed plus any additional cost to complete the change. Any change to an order may delay shipping.  The SGT Banners proof supersedes all previous quotes, colour requests, samples and purchase order information.


Pricing:

We work very hard to ensure all pricing is accurate, however, due to currency and raw material price fluctuations, prices, terms and items are subject to change without notice. Additionally, typographical and human errors are subject to correction.  We are not responsible for incorrect pricing, production times and/or descriptions found on 3rd party databases, websites, flyers, catalogues, etc. Prices on our web site supersede all previous publications & websites. Call Customer Service for up to date pricing and large quantity quotes.  All prices are in AUD. Dollars. Prices do not include freight or handling charges unless specifically stated in writing by SGT Banners.


Co-op Programs/Pricing:

Catalogue and Co-op programs are always welcome at SGT Banners. Please contact your Customer Service Representative for details. All Co-ops and catalogue programs must be in writing and approved by SGT Banners. In order to receive Co-op pricing, all orders must reference “Co-op Pricing” on the purchase order.


Repeat Orders:

Please supply SGT Banners with your most recent PO#, SGT Banners Order#, art and date of order for helping to speed the process with all reorders.

SGT Banners endeavours to keep Artwork on file for a minimum of 1-year from the date of the order. Since we are continually making changes and upgrades to our production materials, inks and equipment, exact colour matching cannot be guaranteed.  If colour matching is needed, please inquire about strike-offs, colour swatch or a scaled size pre-production sample.  Feel free to contact your customer service representative in writing if you have any questions regarding exact colour matching. Proofs will be supplied on all repeat orders and need to be approved prior to the start of production.


PMS colour Matching:

We do not charge for PMS colour matching

PMS coated colours are matched as closely as possible but we cannot guarantee.  We print a full colour CMYK process (unless otherwise quoted for a screen print or spot colour print).  It is important to understand that matching PMS colours to different substrates or materials is very difficult. Variances will occur when comparing a PMS coated colour printed on different types of printers and materials such as polyester, nylon, cotton, vinyl, felt and more.  PMS colour swatches, strike-offs or a scaled sized pre-production samples are available upon request.


Fading:

We use only the best UV treated dye sublimation inks.  They are designed for longevity in all outdoor weather conditions.  It is impossible to accurately predict how long a printed product will last outdoors before fading occurs because there are too many variables such as sun, wind, rain & care.  Over extended periods of time lighter colours will fade faster than darker colours because of how much ink consumption is used to print those colours.


Sizing:

Because all flags and banners are cut and sewn by hand there could be up to a 5% variance in the final product size. Special exceptions can be made upon request for exact size requirements but will need to be quoted and agreed to as such in writing.


Samples:

SGT Banners provides generic product samples at no charge – the customer is responsible for the shipping charges.  Certain large product samples may require payment.  If an exact colour or design sample is needed, that is considered a pre-production sample and needs to be quoted accordingly.  Standard lead times apply to pre-production samples unless otherwise requested in writing and agreed to by SGT Banners.


Disclaimer:

SGT Banners is not responsible for non-fulfillment of orders or missed ship dates caused by embargoes, strikes, fires, customs inspections or other causes beyond our control domestically or in the foreign countries from which we import. If SGT Banners can no longer obtain a product from one of its suppliers, we reserve the right to substitute a similar product of equal or greater value. SGT Banners reserves the right to pass along product price increases and/or increased freight charges that result from a change in national or world economics.


Trademarks:

The names, slogans, logos, designs, insignias and any or all trademarks shown in our website, catalogue, flyers, etc. are solely intended to show the type and quality of imprinted products and techniques.  They are not presented for resale, nor do they imply a product endorsement or brand name endorsement by or for the trademark owner.  All trademarks are the property of their respective owner.

By placing an order with SGT Banners, customer represent and warrant that they have the right to order, purchase and distribute merchandise containing the names, artwork, designs, logos, trademarks or similar identified in your order. Customer also agrees to indemnify, defend and hold harmless SGT Banners from and against all claims, liabilities and expenses (including attorney’s fees) arising out of or related to an actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will continue to remain in effect after the delivery of your order. All trademarks are the property of their respective owners. Unless indicated on purchase order at time of order in writing, Factory reserves the right to use any items produced in displays, advertisements, catalogues, brochures and other promotional uses without liability  to trademark, copyright or other propriety rights. By placing an order with Factory, customer agrees to such use.